FAQ


Does your eLiquids contain nicotine?

No. It is currently illegal in Australia to supply nicotine for sale. Nicotine imports are still somewhat of a grey area in many parts of Australia, so whilst we cannot source nicotine for you, we can recommend you try sites such as HiLiq.

Any nicotine purchase will need to be made separate to the Cloud Chamber, and enable you to manage your nicotine requirements according to your own needs. This method is highly cost effective, and allows you to gradually reduce your nicotine strength at your own pace if you wish to break the nicotine addiction completely like thousands of people already have.

“Although it is prohibited to sell or distribute nicotine E-liquid within Australia, customers can import a 3 month personal supply from overseas under the Personal Importation Scheme administered by the Therapeutic Goods Administration (TGA). It is the sole responsibility of individual customers to abide by all regulations concerning this scheme”.
Goods Act 1966 (NSW)

How can I mix my own nicotine?

The nicotine mixing formula looks like this: (Desired Strength / Concentrated Nicotine Strength) x bottle size(in milliliters) = Amount Needed (in milliliters)  

The example therefore: If you were using a 100mg nicotine concentrate and wanted 30ml eLiquid of 6mg nicotine strength, the calculation would look like this;

(6/100) x 30 = 1.8ml. Therefore, you would only add 1.8ml of your nicotine concentrate to your 30ml of eLiquid to have your desired 6mg nicotine strength eLiquid. You can do a rough calculation to see how long your nicotine concentrate will last, but from this example, you’ll be able to top-up 55 x 30ml eLiquids with a 100ml of nicotine. 

What ingredients go in your eLiquids?

Our eLiquids are made from three primary ingredients: propylene glycol, vegetable glycerin, and natural or artificial flavours. Each supplier we procure from are required to provide us with safety information regarding their concentrates, including a Material Safety Data Sheet and a description of the extraction method used to create the flavour concentrate.

Vegetable glycerin (also known as vegetable glycerol or glycerine) is an organic substance extracted from vegetable oils (mostly palm and coconut oils). The compound is clear, colorless, sweet and has an oily consistency. Its chemical structure reveals atoms of hydrogen, three atoms of carbon and three groups of hydroxide which create hydrogen bounds with water, thus leading to the thick, oily formula.

Propylene glycol is a chemical made by reaction of propylene oxide with water. Propylene glycol is commonly used in a wide range of consumer products, including food, cosmetics and pharmaceuticals.

We do not recommend consumption of any eliquids for any other purpose than what is it originally designed for.

 

Are your products authentic?

Yes! Cloud Chamber has a strict ‘NO CLONE’ policy. All recipes are original and inspired by our favourite foods and drinks.

 

Which flavours are available to sample?

This will be entirely up to you! You can choose any flavour from our current product range. Just note your interest at checkout

 

Shipping Questions

When will my order arrive?

All orders placed before 1pm NSW time (Mon-Fri) will be dispatched the same day. Delivery times will depend on whether you have selected Standard or Express Shipping. Click here for Aus Post delivery times.

 

How much does shipping cost?

Flat rate $8. All local orders over $60 will automatically receive free shipping! Yay!
 

Do you ship internationally?

Yes we do, however, shipping costs and delivery times vary, depending on your location. Please contact us separately for a custom quote.
 

How will I know when my order has been shipped?

Once your order is dispatched, you will receive an email from us to notify you. Shortly after dispatch, you will receive an email from Cloud Chamber which will contain the tracking number for your package. You can track your package on the Australia Post website.
 

How do I pay for my order?

Cloud Chamber accepts payment via the following:

  • Visa
  • Mastercard
  • Paypal
     

Are my credit card details safe?

Yes! Our online system encrypts all your details through the latest SSL encryption standard to ensure your details are safe and secure.